We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. How do I calculate my shipping charges?
Shipping fee for all order to USA is $5.95. Some items can not be shipped via UPS, USPS, FEDEX, DHL…, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges.
2. If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
Each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
Order Tracking Questions:
1. How long will it take to receive my order?
Estimated Delivery Times for Credit Approved In Stock Orders:
- Handling time 3 to 7 Business days.
- Shipping time from 5 to 15 Business days.
Shipping fee for all order to USA is $5.95
2. How long do backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
3. How can I check the status of my order?
Go to Your Orders -> Order Tracking. Either sign in to see your entire order history or look up a single order by entering your order number and bill-to zip code, and then click “Find Order”.
If your order states a “Shipped” status it has left our warehouse. If your item(s) ship through UPS, FedEx, you will be able to track the package(s) by clicking “View Tracking”.
4. My order has shipped, but there is no other information available. When will the information come in?
Reasons can vary case by case, but you can assume the carrier has the order. For a standard ground shipment, the customer will receive an “Order Shipped” email when the distribution center processes the package. For example, if an offer ships on a Friday after the last pickup for the day, the carrier likely would not process packages again until Monday, causing a temporary communication gap.
If your order is factory-shipped, and you do not see a tracking number, please contact customer service.
5. Why hasn’t my package moved for several days?
All carriers handle deliveries differently, but many will only make deliveries to certain locations once or twice per week, especially in remote areas. In such cases the carrier will hold shipments at their terminal (usually in a larger town or city) for a few days. When there is enough volume to justify sending a truck to deliver multiple packages in a service area, the carrier will run a truck to that small community.
6. Why does my package appear to go back and forth between the same cities?
Every time UPS switches drivers on a route, their tracking system will show those changes as event scans. It will appear that the package is being handled several times and going back and forth between locations, but it is not. Most packages are actually handled no more than three times, from the time it is shipped up to delivery.
Carrier + Delivery Questions:
1. Do you ship outside the United States?
Yes, We do ships to countries all over the world.
2. What shipping carriers do you offer?
- UPS, USPS, FEDEX, DHL…
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.
3. If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.
4. Can I schedule my delivery?
If your delivery is sent via UPS, you can sign up with UPS My Choice, which gives the customer greater ability to track and schedule deliveries.
If your delivery is a truck shipment, the delivery company will call the customer and provide a delivery window. In most cases, a specific delivery time is not an option. Customers have the option to pick up their delivery at the carrier’s truck terminal, which many of our customers currently do. The customer is responsible for providing a trailer or vehicle that can handle large and heavy items.